What do you need right now?
CASE 02 / SPECIFIC REQUIREMENTS · AI & KNOWLEDGE BASE
Lots of questions.
One reliable place to turn.
How a service provider could handle recurring questions without turning every contact into a lengthy consultation.
Fictional case study · illustrative design concept
The challenge
The knowledge exists. It's just hard to reach.
The approach
AI support & package comparison
What matters
Helpful answers and less time spent on recurring questions.
01 / THE STARTING POINT
The knowledge exists.
It's just hard to reach.
The team offers several service packages. Customers ask about services and processes every day. Answers are scattered across documents and repeatedly interrupt the team’s work.
What the business needs: Two comparable packages and an assistant for recurring questions. It uses maintained information and refers unresolved questions to the team.
02 / THE DECISION
Orientation first. AI where it helps.
Visitors compare the packages first. For further questions, they open “Klar”. The assistant is designed to use approved sources and explain its limits. The knowledge base connects through the server.
A chat window alone isn't a solution. Sources, maintenance, privacy and a good handover to a person are what matter.
03 / WHAT THE SOLUTION LOOKS LIKE
Three views.
Here is how it could look.
Design preview: the features shown here
are not connected to real services.
01 / 03 · Welcome
04 / MAKING THE DIFFERENCE VISIBLE
What would the solution change?
Here is what I would measure.
Test answer quality with a fixed set of questions, record unresolved questions and compare time spent before and after the pilot.
WHAT AN EVALUATION COULD LOOK LIKE
| Measure | Before | After |
|---|---|---|
| Follow-up questions per 100 contacts | 55 | 35 |
| Time spent on recurring questions / week | 5 h | 3 h |
| Share receiving a helpful answer | not recorded | 75 % |
Invented example figures. These figures illustrate a possible evaluation. They are not a promise. A real project would need measurements over comparable periods.
UNDERSTAND FIRST. THEN DESIGN.
What is challenging
your business right now?
Let's talk about it →Next case: Radhaus Linde →Fictional business. Original concept. Not a client reference.